Refund policy

At GLOWİFİY, we strive to ensure our customers are satisfied with their purchases. However, if you are not completely satisfied with your order, we are here to help. Please review our refund policy below.
 
Returns
 
You have 14 calendar days to request a return from the date you received your item. To be eligible for a return, the item must be unused and in the same condition that you received it. The product must also be in its original packaging.
 
To initiate a return, please contact us at info@glowifiy.com with your order number and reason for return. Our customer service team will provide you with the necessary instructions.
 
Return Shipping
 
Customers are responsible for paying the return shipping costs. Please ensure that the item is securely packaged to avoid any damage during transit. Return shipping costs are non-refundable. We recommend using a trackable shipping service or purchasing shipping insurance, as we are not responsible for lost or damaged returns.
 
Refunds
 
Once we receive and inspect your returned item, we will notify you of the status of your refund. If your return is approved, we will initiate a refund to your original payment method within 5 business days. Please note that processing times may vary depending on your bank or payment provider.
 
Non-Refundable Items
 
Certain items are exempt from being returned. These include:
 
  •  Items that have been used or show signs of wear
  •  Gift cards
  •  Clearance or final sale items
 
Exchanges
 
If you received a defective or damaged product, please contact us at info@glowifiy.com within 7 days of receiving your item. We will require a video proof clearly showing the issue with the product to evaluate your request. Based on the video proof, we will offer a replacement or refund, depending on the issue.
 
Disputes
 
In case of a PayPal or other payment dispute, we reserve the right to provide all relevant documentation, including proof of delivery and communication with the customer, to resolve the case. If the dispute is found to be unjustified, no refund will be issued.